Support
Email reaches a person. There is no ticket portal to sign into and no phone tree.
Anything about the product
Decks that came out wrong, exports that will not open, sign-in trouble, feature requests.
support@slide-deck.ioBilling and refunds
Charges you do not recognise, plan changes the portal will not make, refund requests under our Terms.
billing@slide-deck.ioSecurity reports
Vulnerability disclosure, handled under the policy on our Security page.
security@slide-deck.ioWhat to put in the email
The two things that turn a slow reply into a fast one:
- The email address on your account — it is how we find your decks, your plan, and your credit history.
- A link to the deck, if the problem is about one. Open the deck and copy the address bar; the URL identifies it exactly.
Then what you expected and what actually happened. Screenshots help for anything visual. If an export looks wrong, attaching the .pptx is the fastest possible bug report.
Things you can fix without us
Forgotten password
Request a reset link at forgot password. If you created the account with Google, there is no password to reset — use the Google button on the sign-in page.
Changing or cancelling a plan
Settings → Billing opens the Stripe customer portal, where you can switch plans, update a card, or cancel. Cancellation takes effect at the end of the billing period you have already paid for — you keep full access until then.
Where your credits went
One AI generation, AI chat edit, or image generation uses one credit. Manual text, layout, and object edits in the editor do not use credits. Monthly slide-deck AI allowances are 5 on Free, 60 on Pro, 120 on Suite, and 200 on a provisioned Business account. They reset each billing cycle rather than rolling over.
Removing the watermark
The watermark is on the Free plan only. Any paid plan exports without it — including decks you generated earlier, because the watermark is applied when the file is rendered, not when the deck is written.
Opening the export
Decks download as .pptx — real PowerPoint shapes, text boxes, tables and charts, not images of slides.Exports are editable .pptx files built for Microsoft PowerPoint, with text, supported charts, tables, and speaker notes represented as native PowerPoint objects. Keynote and Google Slides can import .pptx files, but either editor may substitute fonts or change chart styling, notes, spacing, and layout. Review imported files before presenting.A finished deck is also emailed to the address on your account, so you do not have to keep the tab open while it renders.
Removing a connected data source
Removing a CSV deletes its stored contents from the deck. Removing HubSpot deletes the encrypted token stored by slide-deck.io, but does not revoke the private-app token in HubSpot. Revoke that token separately in HubSpot settings if it should no longer work.
Operational integrations
Notion, Jira, Linear, ClickUp, Asana, Slack, and GitHub are separate operational workflows, not selectable CSV/HubSpot deck data sources. Disconnecting or deleting your account removes the locally stored credential. It may not revoke the upstream OAuth grant, app installation, webhook, or private token, so revoke that access in the provider's settings as well.
Reporting a deck that came out badly
This is the report we most want. Generation quality is the product, and a deck that missed is far more useful to us than a bug in a button. Send the deck link, the prompt you gave it, and one sentence on what a good answer would have looked like.
A generation that fails outright returns its credit automatically, before you see the error. If your balance says otherwise, that is a bug and worth telling us about.
Deleting your account
Settings has an account deletion control. It removes your decks, uploaded files, brand kits, local integration credentials, and API keys along with the account. It cannot be undone — export anything you want to keep first and separately revoke upstream provider access. What we retain afterwards, and for how long, is set out in the Privacy Policy.